We are always interested in receiving views and suggestions on how we perform our duties and on the products services we offer. To help us do this in a structured way we undertake both Resident and Customer Satisfaction Surveys on every project we undertake. The surveys allow us to effectively measure and monitor our performance against a number of key areas and in turn help to improve the services we offer.
Resident Satisfaction Survey
Resident Satisfaction Surveys are undertaken for every individual property and we utilise a range of methods to collect this data. Typically our satisfaction scores are in excess of 95% and we set ourselves minimum target levels for response rates.
Customer Satisfaction Survey
We undertake Customer Satisfaction surveys electronically utilising the innovative SurveyMonkey.com system. Results are analysed automatically and benchmarked against targets.
