The residents’ zone has been created with you in mind. In the section you will find more information about the process of installing your new windows or doors, digital brochures to help you use and care for your new products, a link to complete the customer satisfaction survey and more information on how our organisation help communities like yours.
We know how important great customer service is, especially when work is being carried out in your home. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption, and ensure Health & Safety procedures are observed at all times. You will find our customer first policy here.
Our Head of Customer Services, Amos Wood, has overall responsibility for customer care, contact details below:
We will strive to resolve your query at the first point of contact or provide you with the details of who can help, together with timescales.
From the initial survey through to aftercare and support, we guide you through the installation stages with the aim of making the process as smooth as possible and causing you limited disruption.
Letter of notification of the works
Where applicable a group consultation will be held in a local community facility
Individual consultation with ABP Surveyor
Installation date letter will be issued along with contact details if the date is not convenient
Installations carried out by Qualified Fitters
100% inspection by Project SupervisorAt the start of any window and door replacement programme, in partnership with your landlord, we will produce a specific Resident Handbook which provides you with information about each stage of the customer journey.
On completion, we will hand you a copy of our Care and Maintenance Guide. This booklet provides you with information on how to operate, clean and maintain your new windows and doors.
Click to view, download or request a copy.
Resident Information Handbook
Windows and PVC-U Doors
Resident Information Handbook
Fire doors only
Operating, Cleaning & Maintenance Guide
On completion you will be handed a Customer Satisfaction Survey which can be posted back to us free of charge, or completed electronically on our website.
If you have a query or a complaint, we want to know as soon as possible so we can put things right.
Phone: 0800 542 3931
Email: [email protected]
Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB
We understand that finding a job and securing a position can be difficult, therefore we have put together some useful hints and tips to help you on your journey.
In this section we provide:
Follow the link below to find out more about opportunities that can improve your chances of finding work
