The residents’ zone has been created with you in mind. In this section you will find more information about the process of installing your new windows or doors, digital brochures to help you use and care for your new products, a link to complete the customer satisfaction survey and more information on how our organisation help communities like yours.
We know how important great customer service is, especially when work is being carried out in your home. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption, and ensure Health & Safety procedures are observed at all times. You will find our customer first policy here.
Our Head of Customer Services, Amos Wood, has overall responsibility for customer care, contact details below:
We will strive to resolve your query at the first point of contact or provide you with the details of who can help, together with timescales.
From the initial survey through to aftercare and support, we guide you through the installation stages with the aim of making the process as smooth as possible and causing you limited disruption.
Tailored communication for the notification of the works
A group consultation will be held in a local community facility where applicable
Individual consultation with ABP Surveyor
Installation date will be issued along with contact details if the date is not convenient
Installations carried out by Qualified Fitters
Full inspection carried out by project supervisorIt is important that you check the photo identification card before allowing anyone to enter your home.
Our Installers wear Anglian branded uniforms and drive liveried vans. All members of staff will also carry an Anglian ID card.
Never allow anybody without proper identification into your home.
Call the Anglian freephone number 0800 988 9395 for assistance if you have any doubts as to their identity.
At the start of any window and door replacement programme, in partnership with your landlord, we will produce a specific Resident Handbook which provides you with information about each stage of the customer journey.
On completion, we will hand you a copy of our Care and Maintenance Guide. This booklet provides you with information on how to operate, clean and maintain your new windows and doors.
Click on the handbook opposite to view.
Resident Information Handbook
Windows and PVC-U Doors
Operating, Cleaning & Maintenance Guide
On completion you will be handed a Customer Satisfaction Survey which can be posted back to us free of charge, or completed electronically on our website.
If you have a query, question or feedback, we would like to hear from you.
Phone: 0800 988 9395
Email: [email protected]
Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB
We understand that finding a job and securing a position can be difficult, therefore we have put together some useful hints and tips to help you on your journey.
In this section we provide:
Follow the link below to find out more about opportunities that can improve your chances of finding work.
