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Residents’ Zone

The residents’ zone has been created with you in mind. In the section you will find more information about the process of installing your new windows or doors, digital brochures to help you use and care for your new products, a link to complete the customer satisfaction survey and more information on how our organisation help communities like yours.

Our commitment to you

We know how important great customer service is, especially when work is being carried out in your home. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption, and ensure Health & Safety procedures are observed at all times.  You will find our customer first policy here.

  • always show you our photographic identification cards;
  • treat all of our customers fairly, honestly and with respect; tailoring our service to meet each customer’s needs;
  • act in a professional way and be polite, helpful and friendly at all times;
  • keep you informed at every stage of the process;
  • organise mutually convenient appointments;
  • get it right first time and, if not, take actions straight away to put the issue right;
  • respond and deal with any enquiries promptly;
  • be open and honest and explain our decisions;
  • have a well-trained workforce with the skills and knowledge to do the job;
  • ask for your views and listen to what you have to say; and
  • keep our promises.
  • always check our identification cards;
  • treat our team politely and with respect;
  • reply promptly when we are making appointments;
  • tell us about any special needs you may have;
  • be ready for us by moving curtains, blinds, furniture and valuables where possible;
  • keep your children and pets away from the work area;
  • make sure someone over 18 is present throughout the work;
  • do not touch our tools, equipment or materials; and
  • help us to improve by giving us your views and suggestions.
  • undertaking satisfaction surveys;
  • recording customer complaints, comments and suggestions; and
  • using feedback to help identify improvement actions.

Our Head of Customer Services, Amos Wood, has overall responsibility for customer care, contact details below:

  • Phone: 0800 542 3931
  • Email: [email protected]
  • Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB

We will strive to resolve your query at the first point of contact or provide you with the details of who can help, together with timescales.

The journey for installing your windows or doors

From the initial survey through to aftercare and support, we guide you through the installation stages with the aim of making the process as smooth as possible and causing you limited disruption.

 

 

  • Letter of notification of the works
  • Invitation to Group Consultation
  • Issue “Resident Information Handbook”
  • 24/7 -Freephone number provided
  • Where applicable a group consultation will be held in a local community facility
  • Issue information, product display and demonstration
  • Individual consultation with ABP Surveyor
  • Collection on customer choices form
  • Complete Profiling and identify varying needs (formats and medias considered)
  • Complete fenestration survey
  • Installation date letter will be issued along with contact details if the date is not convenient
  • Reminder sent 48 hours prior to works
  • Installations carried out by Qualified Fitters
  • Assist customers, where appropriate to move personal effect
  • Use of internal dust sheets, carpet protector & external groundsheets
  • Installation complete, followed by product demonstration
  • Issue of “Operating & Maintenance Guide”
  • 100% Inspection by Project Supervisor
  • 100% inspection by Project Supervisor
  • Customer Satisfaction Survey issued for completion
  • All post-handover queries follow the Defect Procedure until customer is satisfied

Handbooks and Guides

At the start of any window and door replacement programme, in partnership with your landlord, we will produce a specific Resident Handbook which provides you with information about each stage of the customer journey.

On completion, we will hand you a copy of our Care and Maintenance Guide. This booklet provides you with information on how to operate, clean and maintain your new windows and doors.

Click to view, download or request a copy.

Resident Information Handbook
Windows and PVC-U Doors

Resident Information Handbook
Fire doors only

Operating, Cleaning & Maintenance Guide

Customer Feedback

Customer Satisfaction Survey

On completion you will be handed a Customer Satisfaction Survey which can be posted back to us free of charge, or completed electronically on our website.

Click here to fill in the survey.

Contact us

If you have a query or a complaint, we want to know as soon as possible so we can put things right.

Phone: 0800 542 3931
Email: [email protected]
Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB

Support into work

We understand that finding a job and securing a position can be difficult, therefore we have put together some useful hints and tips to help you on your journey.

In this section we provide:

  • Information on Recruitment Services to help you find work experience, training and suitable jobs
  • Links to free guides and downable templates to help you write a CV and cover letter
  • Free online courses to improve your skills
  • Practical work advice
  • Links to support services for vulnerable people

Follow the link below to find out more about opportunities that can improve your chances of finding work

Find out more

Residents Zone