More and more emphasis is being placed on Equality and Diversity issues in the public sector. We are often asked in our bids, how we manage special needs and how we ensure that our communication is effective to residents from all sectors of the community. Following a recommendation from a customer we have now become members of Language Line.
What Language Line is?
Language Line was founded in 1990 and evolved from a charitable project in London. Its goal is to ensure quality customer care in any language. Its Mission is to improve quality of life for non-English speakers. It can be used by all members of our Projects Teams, i.e. Resident Liaison Officers, Surveyors, Supervisors, Installers to overcome language barriers encountered.
Language Line has 2 specific areas of expertise Telephone Interpreting and Document Translation. The telephone interpreting service operates every minute of the day in over 150 languages. It can be used by all our personnel and installation partners.
How it Works?
- The first stage is to identify which language the Resident understands
- This is achieved by using this Language ID card
- The Resident is asked to point to the language they understand
- We phone Language Line and explain to the interpreter our message and the Resident’s language
- The phone is then passed between us and the Resident until the communication process is finished