We are proud to hold the Tpas Quality Mark accreditation, which demonstrates our credibility, professionalism and commitment to you, the resident. We understand that excellent customer care and regular engagement is important to you, and the Quality Mark is an assurance that you are being provided this to the highest standard.
Tpas is a not for profit organisation dedicated to improving tenant engagement standards across England. Their membership is made up of local tenants and landlord organisations, covering over 2.2 million homes. They have been promoting, supporting and championing tenant involvement and empowerment for two and a half decades.
They offer independent evidence-based accreditation scheme that assesses resident involvement arrangements.
The Quality Mark is:
- a clear set of standards, providing a systematic review of our organisations approach to resident engagement and involvement;
- an assurance of high standards and inclusive approaches; and
- an independent external validation by Tpas, the tenant engagement experts in respect of our compliance with the national regulatory standards.