Frequently asked questions

Yes, someone over the age of 18 must be there both at the survey and installation stages.

Our surveyor will need access to all the window or door openings. We take both inside and outside measurements of each opening. We use these sizes so that your products are custom-made.

We look at the area near the doors to identify any obstructions or existing damage.

Please tell us on the enclosed form and we will try to meet them. We will treat your needs sensitively and in confidence.

It is important that we have your latest information, including alternative contacts if this applies, so we can arrange appointments efficiently.

We will contact you to make an appointment.

Please let us know and we will agree a new date that suits you.

Yes, someone over the age of 18 needs to be present throughout the installation.

We will give you a date and time slot before your installation.

Please move curtains, blinds, furniture and valuables away from the work areas. If you need help, do not worry, our installers will help.

This depends on the number of doors being replaced. We will let you know when we arrange the installation appointment. Usually, we will install doors within half a day allowing three hours per door.

We will:

• record any existing damage to your property
• check that the sizes of the new doors are correct before starting
• make sure that curtains, blinds, furniture and valuables are away from the work areas
• use clean dust sheets and carpet protector inside your home and groundsheets outside
• carefully remove the old frames and fit the new products
• make any necessary adjustments to make sure your new doors are operating correctly
• remove the protective film from your new doors and clean the frames and glass
• seal the openings both inside and out and fit cover strips to mask any damage
• clear up each room, removing tools, equipment, materials and waste, and
• make sure that your windows and doors are fault-free.

Yes, we will help you as needed.

Yes, we will show you how to operate your new doors.

Click here to see operating and cleaning instructions.

We will explain the nature of the problem and the likely timescales. We will make sure your home is made safe and secure. We will contact you to make a further appointment to complete the installation.

We will ask you to confirm on a property completion report that you:

• have received instructions on how to use the new doors; and
• have been given all keys.

You can add any comments you may have.

We will also send you a Freepost customer satisfaction survey to fill in and return. Please post this back to us as your views are important to us.  You can also fill this in online, click here.