The journey for installing your windows or doors
From the initial survey through to aftercare and support, we guide you through the installation stages with the aim of making the process as smooth as possible and causing you limited disruption.
Residents’ Zone
The residents’ zone has been created with you in mind. In this section you will find more information about the process of installing your new windows or doors, digital brochures to help you use and care for your new products, a link to complete the customer satisfaction survey and more information on how our organisation help communities like yours.
Our commitment to you
We know how important great customer service is, especially when work is being carried out in your home. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption, and ensure Health & Safety procedures are observed at all times. You will find our customer first policy here.
- Always show you our photographic identification cards;
- Treat all of our customers fairly, honestly and with respect; tailoring our service to meet each customer’s needs;
- Act in a professional way and be polite, helpful and friendly at all times;
- Keep you informed at every stage of the process;
- Organise mutually convenient appointments;
- Get it right first time and, if not, take actions straight away to put the issue right;
- Respond and deal with any enquiries promptly;
- Be open and honest and explain our decisions;
- Have a well-trained workforce with the skills and knowledge to do the job;
- Ask for your views and listen to what you have to say; and
- Keep our promises.
- Always check our identification cards;
- Treat our team politely and with respect;
- Reply promptly when we are making appointments;
- Tell us about any special needs you may have;
- Be ready for us by moving curtains, blinds, furniture and valuables where possible;
- Keep your children and pets away from the work area;
- Make sure someone over 18 is present throughout the work;
- Do not touch our tools, equipment or materials; and
- Help us to improve by giving us your views and suggestions.
- Undertaking satisfaction surveys;
- Recording customer complaints, comments and suggestions; and
- Using feedback to help identify improvement actions.
Our Head of Customer Services, Amos Wood, has overall responsibility for customer care, contact details below:
- Phone: 0800 988 9395
- Email: [email protected]
- Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB
We will strive to resolve your query at the first point of contact or provide you with the details of who can help, together with timescales.
Notification of works
+Consultation
+Survey
+Communication
+Installation
+Customer Satisfaction
+
Recognising our personnel
It is important that you check the photo identification card before allowing anyone to enter your home.
Our Installers wear Anglian branded uniforms and drive liveried vans. All members of staff will also carry an Anglian ID card.
Never allow anybody without proper identification into your home.
Call the Anglian freephone number 0800 988 9395 for assistance if you have any doubts as to their identity.
Handbooks and Guides
At the start of any window and door replacement programme, in partnership with your landlord, we will produce a specific Resident Handbook which provides you with information about each stage of the customer journey. On completion, we will hand you a copy of our Care and Maintenance Guide. This booklet provides you with information on how to operate, clean and maintain your new windows and doors.
Customer Feedback
Customer Satisfaction Survey
On completion you will be handed a Customer Satisfaction Survey which can be posted back to us free of charge, or completed electronically on our website.
Contact us
If you have a query, question or feedback, we would like to hear from you.
Phone: 0800 988 9395
Email: [email protected]
Post: Anglian Building Products, Unit 2, 45 Hurricane Way, Norwich NR6 6JB
Support into work
We understand that finding a job and securing a position can be difficult, therefore we have put together some useful hints and tips to help you on your journey.
In this section we provide:
- Information on Recruitment Services to help you find work experience, training and suitable jobs
- Links to free guides and dowloadable templates to help you write a CV and cover letter
- Free online courses to improve your skills
- Practical work advice
- Links to support services for vulnerable people
Follow the link below to find out more about opportunities that can improve your chances of finding work.