Windows

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Doors

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Fire Doors

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External Wall Insulation

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Rainwater Goods

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Customer Care

We know how important great customer service is, especially when work is being carried out in your tenant's homes. All of our highly trained project teams will complete their work carefully and efficiently to ensure minimal disruption and ensure Health & Safety procedures are observed at all times.

Step 1 Notification of works

Step 1 - Notification of works

Tailored communication for the notification of works will be issued to tenants. We will invite them to a group consultation and provide a Resident Information Handbook and be on hand to answer any questions.

Step 2 Consultation

Step 2 - Consultation

A group consultation will be held in a local community facility where applicable.

We will issue project information, product display and demonstration to tenants.

Step 3 - Survey

Step 3 - Survey

Individual consultations will be held with one of our experienced surveyor's to complete a full fenestration survey and confirm customer choices.

Step 4 Communication

Step 4 - Communication

We will keep you and your tenants informed of the proposed installation date. We will administer directly with the tenants on rescheduling dates as required. A reminder of the installation date will be sent to the tenant 48 hours prior to commencement of works.

Step 5 Installation

Step 5 - Installation

Installations are completed by our local fully qualified fitters. We ensure dust sheets, carpet protectors and external groundsheets are used to protect customers homes during installation. A full product demonstration is conducted with each resident after installation is complete.

Step 6 Customer Satisfaction

Step 6 - Customer Satisfaction

A full installation inspection is carried out by our project supervisors and a customer satisfaction survey is provided to each resident. Our customer care team are on hand for any questions or queries regarding their installation.

 

Framework Providers

  • Procurement for all logo
  • CPC logo
  • Reallies logo
  • Eastern Procurement logo
  • PECT Logo
  • Procurement hub logo
  • Procure plus logo
  • WPA
  • LHC
  • pfh Procurement Housing for All
  • SPA
 

Case Studies

  • Chesterfield Borough Council

    Project

    PVC-U Windows and Doors

    Location

    Chesterfield

    Download File
  • THRIVE HOMES, PVCu Windows and Composite Doors

    Thrive Homes

    Project

    PVC-U Windows and Doors

    Location

    Herefordshire

    Download File
  • Anglian score top marks on PfH Windows and Doors Frameworks

    Pickering and Ferens Homes

    Project

    PVC-U Windows and Doors

    Location

    East Yorkshire

    Download File