Cleaning and maintenance

Regular, careful cleaning of your Anglian products is needed to prevent the build-up of everyday grime and atmospheric pollutants and help prolong their life.

PVCu window and door frames

Please clean your frames with plenty of clean, warm soapy water (washing up liquid is suitable), and wipe dry with a clean, soft cloth. The need for cleaning will vary depending on where your windows are and environmental conditions in your area. In general, we recommend that your windows and doors are cleaned at least once every three months.

Please be careful when cleaning PVCu products with decorative finishes such as dark woodgrain, golden oak, white foil, anthracite grey and dual products to avoid damage to the decorative surface.

Please always make sure that the drainage slots (shown below) are kept unblocked and free from dirt, grit, spiders’ webs and so on. This will allow any water that appears in the frame to drain away and prevent any leaks.


Please keep the small gap between your sill and window or door on the outside clear of any dirt to allow for drainage (shown below).


Please keep casement window hinges, vertical slider and sliding-door tracks clear of dust and debris to reduce wear on sliding parts.

Please do not use too much pressure when cleaning, for example, pressure washers.

Please do not use abrasive cleaners or scouring pads.

Please do not paint.

Please do not use any type of harsh cleaning agents such as bleach, solvents (for example, white spirits, cellulose thinners, nail varnish remover), aerosol products such as WD40®, automotive dashboard wipes, acids, brick wash solutions or alkalis.

Please clean the glass regularly using clean, warm soapy water or glass cleaner. If using glass cleaner, apply it to the cloth to avoid getting excess glass cleaner on the frames. You can use both warm soapy water and glass cleaner on lead effects.

Caution. Take care to avoid any risk of falling from an open window.

Outward-opening casement windows
The outward-opening casement window hinges open to allow access to clean the outside of your windows (as shown right).

Fire-egress hinges
For windows that need easy access in case of fire, the hinges open in a way to give the maximum opening but prevent the ability to clean the window from this position. These windows can be easily moved along the hinge track to allow for cleaning outside.

Step one

Open the window until it is fully open.

Step two

Press down the button on the bottom hinge and move the window slightly to the handle side to release the hinge. Repeat the process for the top hinge.

Step Three

Now the window is free to slide along the track to allow for easy access to clean the windows.


Vertical sliding windows

Step One

To open, raise the bottom sash by at least 75mm off the sill.

Step Two

Push both retaining clips inwards towards the centre of the window. This will allow the sash to be tilted.

Step Three

Gently pull the bottom sash to tilt into the room until it stops, resting on the side arms. You can clean the outside glass in this position. The sash cannot be moved up or down while in the tilted position.

Step Four

Slide the top sash down to about 75mm above the bottom sash and repeat the previous steps.

Step Five

Lower the top sash very carefully until it rests on the side arms.You can then clean the top sash outside

Step Six

To close, tilt sashes one at a time to the upright position and push firmly until the spring catches engage in the outer frame.


Secondary double glazing

Caution. Glazed sashes can be heavy.

Horizontal sliders

These windows can be lifted out for easy access to clean both the secondary double glazing and the window behind it.

Step One

Undo the handle and slide the window away from the frame.

Step Two

Lift the window up and gently pull the bottom of the window clear of the frame.

Repeat this process for each window. To replace the windows, lift the glazing back into the frame.


Lift out (fixed-pane windows)

These windows can be lifted out for easy access to clean both the secondary double glazing and the window behind it.

Step One

Lift up the window and gently pull the bottom of the window clear of the frame.

Step Two

Completely remove the window for easy access to clean.

Please note: that fixed units do not have a cleaning position.


Vertical sliders

This type of window can be tilted inwards to allow you to clean the outside surface.

Raise the bottom window by at least 75mm off the sill.

Slide the catches on top of the window towards the centre of the window, which will allow the window to tilt.

Gently pull the top of the window inwards and then rest it on a suitable support. Please note that windows cannot be left unsupported in the cleaning position.

With the bottom window supported, the top window can now be lowered to within 75mm of the bottom window. Repeat the previous steps to tilt the top window. This time the top window can be rested on the bottom window.

To close, tilt the top window and return it to the upright position, push firmly until the spring catches engage into the outer frame. Repeat for the bottom window.